Client Guidelines and Terms of Business
Tutor Qualifications
Tutors introduced by Fleet Tutors are highly qualified with university
degrees, teaching certificates, professional qualifications or a
combination thereof. Although mostly from a school teaching background,
Tutors also come from other walks of life including training establishments.
This allows tuition to be offered in business, commercial and technical
subjects too.
The Fleet Tutors selection process includes taking
up professional references in respect of Tutors and checks with
the CRB. To enable us to provide a fully professional service we
would be very grateful to hear from you if a Tutor provided by us
falls short of your expectations in any way
The Tuition Course
Different Tutors have different teaching methods and styles. One
of the primary benefits of private tuition is that the Tutor can
tailor his/or her method to the needs of the individual student
in a way that cannot be achieved in the larger group classroom setting.
There is no set pattern or material for private tuition. Every student
is an individual, and student and Tutor need to find their best
approach together. The background information given before starting
is of great help and the Tutor will ask for any additional information
needed.
Please ensure that tuition can be conducted in
a quiet atmosphere conducive to concentration on the tuition involved.
Provision of exercise books and textbooks is usually the responsibility
of the client.
Tuition normally consists of one-hour sessions.
Shorter or longer sessions should be agreed in advance between client
and Tutor.
At the start, it can be difficult to determine
how much tuition a student requires. Fleet Tutors tries to be as
flexible as possible as it is important to get the balance right
for you or your child. Some parents use private tuition as a year
round supplement to their child's education. For others, just a
few sessions may be required as a top-up and confidence builder
prior to an exam. All parents and students would like to see private
tuition as a quick fix, in reality it is not. It can take time for
trust and rapport to be built between Tutor and child. Fleet Tutors
will endeavour to find a suitable match between the Client and Tutor
taking into account the Tutors available to Fleet Tutors, and your
individual requirements, which you communicated to us prior to our
assignment to you of a Tutor. However, sometimes a Tutor's teaching
method or personality may not suit the student involved. If this
is the case, please contact us straight away, and we will do our
best to find a replacement as soon as possible.
Responsibilities
A Tutor cannot be held responsible for chaperoning minors, nor guarding
a house and household effects while Tutoring. Please ensure that
a responsible adult is on the premises at all times.
Attendance
The minimum charge for the attendance of a Tutor at a session is
your hourly rate of charge for that Tutor. Please note that there
can be considerable preparation involved before each session of
tuition, in addition to travel time and cost to the Tutor.
Illness & Holidays
Please contact your Tutor directly over such matters, especially
during the usual holiday periods, giving a minimum of 24 hours'
notice (except in unforeseeable situations). Cancellations without
due notice will be charged at the one-hour rate.
Tuition stopped-by Tutor
If a Tutor, for any reason, has to stop tuition mid-course, Fleet
Tutors will endeavour to replace that Tutor as soon as possible,
subject to availability, in order to minimise disruption to the
student's progress.
Tuition Stopped by Client
Please give at least a week's notice of end of tuition in writing
both to your Tutor and to Fleet Tutors, so that your Tutor may conclude
his/her work with the student and plan his/her work with the student
and plan his/her own commitments. This cancellation provision applies
after tuition has commenced. You may either e-mail or post your
notice to the address on this leaflet. The notice will be deemed
to have been received by Fleet Tutors the second working day after
the notice was posted.
Payment For Tuition: Weekly Tutors
Two payment plans exist, a prepayment plan and monthly billing plan.
With the monthly payment plan, invoices are posted to you early
in the month to cover tuition in the preceding month. For example,
tuition received by a client during the month of September will
normally be invoiced to the client early in October. Invoices thus
rendered cover monies receivable for and on behalf of the Tutor
together with fees due to Fleet Tutors and any VAT, thereon. Please
insure that payment for all invoices is received within 14 days
of the date of the invoice.
By selecting the prepayment plan, you are offered
a reduced rate for an agreed number of sessions, which are paid
in advance. Payment must be made prior to the commencement of the
first session after the free introductory session with the Tutor.
Once tuition has commenced, there are no refunds for the cancellation
of sessions by the client prior to completion of the course. However,
the course is flexible in terms of illness and holidays, and sessions
can be rescheduled for an alternative date if the client provides
a minimum of 24 hours notice of the cancellation of the session
to the Tutor. The course of sessions can commence at any time of
year.
You are, however, entitled to cancel the contract
within 8 working days of your acceptance or deemed acceptance of
these Terms of Business ("Cancellation Period"), in which
case you will be entitled to reimbursement of all Fees paid to Fleet
Tutors. However, if you instruct Fleet Tutors or the Tutor introduced
to you that you want the tuition sessions to commence before the
end of this Cancellation period, you will not be entitled to receive
a refund of the Fees paid in the event that such tuition session
has already been arranged to take place prior to your cancellation.
At the end of the prepaid course, tuition automatically
carries on unless you give one-week's notice (Termination Notice)
both to your Tutor verbally and in writing to Fleet Tutors. This
will enable the Tutor to bring tuition to an appropriate conclusion
for the student and seek reassignment to another job.
If you do not provide the Termination Notice
to Fleet Tutors or do not provide such notice in sufficient time,
Fleet Tutors and the Tutor will assume that you wish to continue
and keep your agreed time slot with the Tutor reserved for you,
and you will be charged for any such sessions arranged. This aids
continuity and the Tutor's availability as long as you need him/her.
In this case, your account will automatically default to the monthly
payment plan, where you will be billed monthly at the full session
price.
If you would like to carry on at a discounted
rate, please contact Fleet Tutors no later than the last prepaid
session, and you can prepay for another "course" of sessions.
The rate agreed in your initial course of prepaid sessions is valid
for 100 days from the start of the course or until 7 September whichever
comes first. Therefore, should you choose to extend your prepaid
course and the standard rates have increased during the time of
the prepaid course, the new discount offered will be the same percentage
discount, albeit off the current standard rate and not the former
standard rate that existed when the initial course was purchased.
Payment: Residential and Fulltime Tutors
Payment for residential tutors is on a per diem basis, agreed and
paid to Fleet Tutors in advance of the term or holiday period in
which the tuition is due to take place. The daily rate does not
include the tutor's room, board (which should not be shared) and
transport which are usually provided by the client.
Non-residential fulltime tuition is paid on an
hourly basis under the payment options available for weekly tutors
above. In both cases, the hours per day are agreed in advance between
Fleet Tutors, tutor and client, as appropriate for the age of the
student and goals the client and/or student seek to achieve. As
a general guideline, 3 hours per day of one-to-one tuition at home
is regarded by local education authorities as the equivalent of
a full day's school in a larger classroom group. However, this can
vary according to the needs, ability, effort and goals of the individual
student.
Client Satisfaction Policy
When a client has prepaid for a course of tuition, and a client
is not satisfied with a particular Tutor or if a Tutor must stop
tuition mid-course due to unforeseeable circumstances, Fleet Tutors
will endeavour to find a replacement Tutor. If a replacement cannot
be found of the level and subject required by the Client, then Fleet
Tutors will refund the balance of the course fees paid by the client
representing the number of pre-paid sessions for which the client
does not receive tuition.
Fees
A registration fee is paid prior to registration with Fleet Tutors.
This is quoted to you verbally by telephone and confirmed to you
subsequently in writing. You are required to pay the registration
fee to Fleet Tutors prior to Fleet Tutors taking a detailed brief
of your requirements and beginning the search for a Tutor. This
is an administrative charge which pays for the consideration of
several of Fleet Tutors' most appropriate Tutors before selecting
the one the consultant feels best meets the client's needs. The
first session of up to a maximum of one hour with the selected Tutor
is provided at no charge.
The Registration fee is only refundable if no
Tutors are available who teach the subject and level required by
the Client, or if the Client notifies Fleet Tutors of the cancellation
of the contract within 8 working days of your acceptance or deemed
acceptance of these Terms of Business. However if you instruct Fleet
Tutors or the Tutor that you want the tuition sessions to commence
before the end of the Cancellation Period, you will not be entitled
to receive a refund of the Registration Fee in the event that such
a tuition session has already been arranged.
If you are booking more than one Tutor, the introductory
session with the second and subsequent Tutor(s) is charged at the
standard hourly rate
Fees are agreed verbally by Fleet Tutors on behalf
of the Tutor, and with the client prior to commencement of the tuition.
They are normally at a standard rate appropriate to the level of
tuition provided and are confirmed in writing as soon as possible.
A reasonable charge for travel may be required by a Tutor. This
should be discussed with you prior to commencement of a contract.
If the client is choosing the repayment plan,
the current rate and prepayment discount is confirmed verbally with
a Fleet Tutors consultant and then in writing. In the event a Tutor
requires travel expenses, there is no discount on travel in the
prepayment agreement. This charge is added to the total as a separate
item with all prepayments.
Contractual Relationship
Fleet Tutors acts as agent of the Tutor by providing introductions
of Tutors to clients and vice versa. It also collects fees from
the client on behalf of the Tutor together with its own fee in respect
of its administration commission, which is included within the hourly
rate quoted for a particular Tutor and which is payable solely by
the client. VAT is applied where appropriate.
These Guidelines form a part of the client's
contract with Fleet Tutors and with the Tutor. For further contractual
details please see Terms and Conditions of Business (Clients) below.
Data Protection Act
Fleet Tutors is registered under the Data Protection Act hold and
use client data for the purposes of the services that it provides.
Clients providing personal data to Fleet Tutors are consenting to
the use of that data by Fleet Tutors for the purpose of effecting
introductions to Tutors, for billing and fee collecting purposes
and to enable Fleet Tutors to contact the client and/or student
from time to time. Where required for legitimate purposes in connection
with Fleet Tutors' business and subject to suitable safeguards that
data may be transferred to others.
Policies
Any opinion expressed by a Tutor is not necessarily an expression
of the opinion of Fleet Tutors.
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